1. Company Information Sol Experiences FZE is a company specialized in managing and coordinating international sports experiences and premium hospitality services.
The company acts as an independent intermediary between the client and external providers, including event organizers, ticket suppliers, hotels, transport companies and other service providers.
Sports World Solutions does not organize or directly operate the sporting events or associated services.
For any communication, you can contact us at: info@sws.travel
All written communication, including emails, shall be considered valid for contractual purposes.
2. Scope of Service Sports World Solutions offers a specialized concierge service, facilitating access to premium sports experiences and coordinating associated services such as accommodation, transport and complementary experiences.
The services contracted are provided by external suppliers, so the final contract for such services is established between the client and the corresponding supplier.
Sports World Solutions' responsibility is limited to the management and coordination of such services.
3. Booking Requests Bookings must be requested in writing by email or through the forms available on the website.
The rates indicated are quotes subject to availability at the time of booking.
Quotes do not guarantee availability until full payment has been received.
The booking will be considered confirmed only when:
Full payment has been received and Sports World Solutions has issued the corresponding confirmation. The client accepts that, for some international sporting events, tickets may be delivered even on the same day of the event.
The client is responsible for reviewing all booking details within 24 hours of receiving the confirmation.
4. Availability and Service Holds Sports World Solutions does not hold rates, tickets or services without full payment.
Due to the dynamic nature of the international sporting events market, rates are subject to change without notice and are valid until sold out.
Local taxes, municipal fees or tourist charges that may apply at destination are not included unless expressly stated.
5. Prices and Market Value The total price includes:
Acquisition costs. Taxes. Logistics. Management fee. Prices may be higher than the face value printed on the ticket due to demand and open-market acquisition.
Prices may be expressed in euros (EUR) or US dollars (USD) and are final once the purchase is confirmed.
6. Payment Methods Payments can be made via:
International bank transfer in EUR or USD, at no additional charge. Important: when making the transfer, the client must select the "OUR" option (or equivalent depending on their bank), which indicates that the sender covers all intermediary bank charges. The amount must reach us in full and free of fees. Credit or debit card through authorized payment platforms (a 4.9% + USD/EUR 0.30 administrative fee applies per transaction)
General payment conditions:
Full payment of the package must be completed to confirm the booking. Availability is not guaranteed until full payment is received.
The client is responsible for paying for all contracted services, including those paid directly to the supplier (minibar, additional hotel services, laundry, etc.).
Likewise, the client must have available funds on their credit or debit card at check-in, as the hotel may request a pre-authorization as a guarantee for possible additional expenses during the stay.
7. Cancellation Policy All sales are final.
Once payment is confirmed, contracted packages and services are non-refundable, with a 100% penalty applied.
No modifications, cancellations or refunds are accepted for:
Cancellation by the client. Changes in travel plans. Event rescheduling. Changes to the event venue. Force majeure attributable to the organizer. Non-attendance at the event by the client does not entitle the client to a refund. Services not used due to the client's decision or error do not entitle the client to a refund.
8. Changes to Events All sporting events are subject to organizers' decisions.
Sports World Solutions is not responsible for:
Date changes. Time changes. Venue changes. Changes to the event program. In the event of a rescheduling, tickets will remain valid for the new date set by the organizer.
9. Change of Event Venue Under certain circumstances, the event organizer may move the event to another city or country for logistical, regulatory, security or geopolitical reasons, a decision that is beyond Sports World Solutions' control.
In these cases:
Tickets will remain valid for the new venue defined by the event organizer. No refund will be due from Sports World Solutions, except in the event of total and definitive cancellation of the event by the organizer. Sports World Solutions will not assume responsibility for or cover any additional costs that the venue change may generate for the client, including but not limited to: flights, accommodation, local transport, visas or other costs associated with travel to the new venue.
Clients are advised to purchase travel insurance covering this type of contingency.
10. Ticket Conditions Tickets may be delivered in electronic, mobile or physical format. Delivery may take place between 3 days and up to 3 hours before the event. For mobile tickets, the client must have a smartphone with internet access.
The price printed on the ticket does not represent the final sale price, as it includes management costs, taxes and logistics.
Tickets may be registered in the name of third parties for logistical reasons, which does not affect their validity or access to the event.
Allocation is made in pairs; seats may be adjacent, one behind the other, or crossed, depending on the organizer's or supplier's availability.
The client accepts that the exact location within the purchased category is subject to the event organizer's allocation, and this does not constitute grounds for a claim or refund.
Sale in pairs: Certain events, such as tennis tournaments or other high-demand competitions, sell their tickets exclusively in pairs. In these cases, a client purchasing a single ticket must pay the price corresponding to two tickets, with the second ticket at their free disposal.
10.1 VIP Tickets — Hospitality, Experiences and Paddock For Hospitality, Experiences or Paddock Club category tickets, the following additional conditions apply:
Required documentation: the client must send a copy of each passenger's valid passport ahead of the event. The person designated to collect the tickets must present their original passport at the time of delivery, without exception.
Collection at destination: these tickets are collected exclusively at destination, at the place, day and time indicated by the organizer or by Sports World Solutions days in advance of the event. Collection points and times are fixed and cannot be modified under any circumstances.
Facial identification: depending on the circuit or event, collection may require identity verification via facial recognition. The client agrees to undergo this procedure as a necessary condition for accessing the service.
Client responsibility: it is the client's sole responsibility to strictly comply with the collection instructions communicated by Sports World Solutions. Failure to comply — including failure to show up at the indicated place, day or time, or lack of the original passport — may prevent access to the event, without this giving rise to any right to a refund or compensation from Sports World Solutions.
Confirmation of instructions: once collection instructions have been communicated, the client must confirm receipt and correct understanding in writing. Failure to confirm does not exempt the client from the responsibility to comply with them.
11. Compensation in Case of Non-Performance If the client does not receive access to the event due to causes attributable to Sports World Solutions or its suppliers, the full ticket value will be refunded.
Additionally, once the situation has been verified, Sports World Solutions may grant additional financial compensation of up to 20% of the total amount, not exceeding that percentage, at the company's sole discretion.
12. Accommodation Conditions Reserved rooms may be double or standard twin, subject to availability at check-in.
Unless otherwise indicated, accommodation corresponds to standard rooms.
Standard hours:
Check-in: from 15:00. Check-out: until 11:00.
Local taxes or "city tax" are not included and must be paid directly at the hotel.
13. Transfer Conditions Transfers included in the programs are provided as private services unless otherwise indicated.
Standard service hours: 07:00 to 21:00.
Services outside this timeframe may be subject to a 25% surcharge.
Transfers not used, in whole or in part, are non-refundable.
14. Minors Policy and Minimum Booking Age Sports World Solutions provides its services exclusively to persons over 18 years of age. By making a booking, the client declares to be 18 years of age or older.
15. Requirements to Confirm a Booking To confirm a booking, the client must send:
Copy of a valid passport. Contact phone number. Full passenger details.
16. Documentation and Immigration Requirements The client is responsible for complying with all travel requirements, including:
Valid passport. Visas. Vaccinations. Medical insurance. Sports World Solutions will not be responsible for travel restrictions arising from incorrect or incomplete documentation.
17. Accessibility and Physical Condition Some experiences included in the packages may require moderate physical activity, such as walking within sports venues, accessing stands, or moving between facilities. Passengers are recommended to be able to walk at least 1 km unassisted.
Sports World Solutions does not have specialized staff or assistance services for people with reduced mobility or special accessibility needs. Clients with such needs are advised to inquire in advance to assess the feasibility of the contracted service.
The availability of accessible infrastructure at venues depends exclusively on the event organizer and cannot be guaranteed by Sports World Solutions.
The client is responsible for reporting, before confirming the booking, any health condition, reduced mobility or special need that may affect their participation. Sports World Solutions reserves the right to confirm or decline the booking based on the conditions reported, and this shall not constitute grounds for a claim.
Should the client fail to report such conditions and this affects their experience or access to the event, the company will assume no responsibility and will not issue any refund.
18. Force Majeure Sports World Solutions will not be responsible for failure to fulfill its obligations when such failure is due to circumstances beyond its reasonable control, including:
Natural disasters. Pandemics. Armed conflicts. Government restrictions. Geopolitical situations. Strikes. Security emergencies.
19. Limitation of Liability Sports World Solutions operates independently and is not affiliated with official organizers, sports teams or event sponsors.
Sports World Solutions' liability is limited exclusively to the proper management and coordination of the contracted services.
20. Refund Processing In those exceptional cases where a refund is due, it will be subject to Sports World Solutions having previously received the corresponding funds from the supplier, event organizer or entity responsible for the contracted service.
Sports World Solutions acts exclusively as an intermediary in the management and coordination of services, and is therefore not obligated to advance funds or issue refunds before having received the corresponding amount from the supplier or event organizer.
Once said funds are received, Sports World Solutions will proceed to process the corresponding refund to the client.
Any authorized refund may be subject to deduction of:
Administrative expenses. Bank fees. Payment processing costs. Operating costs incurred in managing the booking. Sports World Solutions reserves the right to apply such deductions before issuing any refund.
Approved refunds will be made using the same payment method used by the client, whenever possible.
Refund processing times may vary depending on the suppliers involved, banking entities and payment platforms used.
Sports World Solutions will not be responsible for delays in the crediting of the refund when these depend on external suppliers, banking entities or payment platforms.
Refund Communication
In cases where a refund process must be initiated, Sports World Solutions will notify the client in writing by email to the address registered on the booking, detailing:
The reason giving rise to the refund. The amount to be refunded and applicable deductions. The estimated processing time. Any additional information relevant to the process. The client must confirm receipt of such communication in writing. Failure to respond within 5 business days of sending will be interpreted as agreement with the terms communicated.
21. Card Payments and Payment Disputes By making a payment by credit or debit card, the client expressly acknowledges and accepts these Terms & Conditions, including the final-sale, non-refundable policy.
The client accepts that the charges made correspond to intermediation, management and acquisition services for tickets and sporting experiences.
Consequently, the client agrees not to initiate disputes, chargebacks or payment claims with their bank without first having contacted Sports World Solutions to attempt to resolve the situation directly.
Should a client initiate an unjustified chargeback, Sports World Solutions reserves the right to submit all corresponding documentation evidencing:
Acceptance of the Terms & Conditions. Confirmation of the booking. Use or availability of the contracted service. Additionally, Sports World Solutions may claim the administrative and banking costs associated with the dispute process.
22. Governing Law and Jurisdiction These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).
Any dispute, controversy or claim arising from the interpretation or performance of these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
23. Acceptance of Terms By making a booking or a payment, the client declares to have read, understood and fully accepted these Terms & Conditions.
24. Use of Images and Photographic Material By contracting Sports World Solutions' services and participating in the organized programs, the client accepts that Sports World Solutions may use photographs, videos and images captured during the contracted events and experiences for institutional communication, marketing and promotional purposes, including — without limitation — their publication on the website, social media, and the company's printed and digital materials.
Should the client not wish their image or that of their companions to be used for the purposes indicated, they must expressly notify info@sws.travel in writing before the event takes place. Failure to provide prior notice will be interpreted as agreement with the use described in this clause.
Sports World Solutions undertakes to use such materials respectfully and exclusively within the framework of its institutional or promotional activities.
25. Personal Data Protection and Privacy Sports World Solutions collects and processes clients' personal data (including name, email, phone number and passport copy) exclusively for the purpose of managing bookings and coordinating contracted services.
Personal data will not be shared with third parties except when strictly necessary for the provision of the service (for example, ticket suppliers, hotels, transport companies or event organizers). In such cases, data transfer takes place under confidentiality agreements and only to the extent necessary.
The client has the right to access, rectify, delete or object to the processing of their personal data by sending a written request to info@sws.travel. Sports World Solutions complies with applicable data protection regulations, including the European Union's General Data Protection Regulation (GDPR) as it applies to clients residing in that region.
26. Maximum Liability and Compensation Limit In all cases, Sports World Solutions' total liability to the client — for any reason, including non-performance, compensation or damages — shall not exceed the total amount actually paid by the client for the services directly involved in the claim.
Any additional compensation mentioned in these Terms & Conditions (including that provided for in clause 11) shall be understood to be included within said maximum limit. Sports World Solutions will not be responsible for indirect damages, loss of profit, or consequential expenses (such as flights, accommodation, visas or other associated costs) unless expressly stated otherwise.
27. Prevailing Language These Terms & Conditions are available in Spanish. Should versions in other languages be published in the future, the English version shall prevail in the event of any discrepancy or conflict of interpretation between versions.
28. Passenger Conduct Sports World Solutions reserves the right to cancel or suspend the services of any passenger whose behavior is considered inappropriate, harmful or disruptive to the rest of the group or to third parties. This includes, without limitation: aggressive behavior, fights, incidents related to excessive consumption of alcohol or other substances, conduct that affects the safety or enjoyment of the event by other participants, or any attitude that violates the rules of conduct and regulations of the venue or event.
In such cases, Sports World Solutions may remove the passenger from the service without this giving rise to any right to a refund. Likewise, the company will not be responsible for the consequences arising from such cancellation, including additional accommodation, transport or any other costs incurred by the passenger.
29. Attire and Identification with Visiting Teams Policy Tickets purchased through Sports World Solutions correspond to locations in the home-fans area. Any ticket suspected of having been acquired by supporters of the visiting team may be canceled without prior notice.
Please note that any passenger displaying visible support for the visiting team during the event — including wearing jerseys, scarves, flags or other identifying items of the visiting team — risks being expelled from the stadium without a right to a refund. Sports World Solutions will assume no responsibility for the consequences arising from non-compliance with this policy.
30. Information Required from Participants For certain events, the organizer or venue may require the full details of each participant, including: first name, last name, email address and postal code. The client must ensure this information is available at the time of booking or, failing that, send it to Sports World Solutions at least three (3) weeks before the event date.
Failure to comply with this requirement may result in the inability to confirm or deliver the corresponding tickets. Sports World Solutions will not be responsible for lack of access to the event when this is a consequence of the required information not having been provided in a timely manner.
31. Limitation of Liability for Events at the Venue Sports World Solutions' liability is limited exclusively to the management and coordination of the contracted services, as detailed in these Terms & Conditions. Once the passenger has entered the event venue, Sports World Solutions' responsibility ceases entirely.
Sports World Solutions will not be responsible for accidents, injuries, damages or any other incident occurring within the sports venue or its surroundings, including — without limitation — falls by passengers, incidents in stands or bleachers, crowding, structural failures or other unforeseen events. Responsibility for such events lies exclusively with the event organizer and/or the administration of the relevant venue.
All passengers are advised to purchase travel and/or accident insurance covering contingencies that may arise during the event.
By purchasing the services and attending the event, the client declares to be aware of and expressly accepts the risks inherent to participation in mass sporting events, including — without limitation — crowding, high noise levels, weather conditions, physical activity and any other circumstance typical of this type of event. Sports World Solutions will assume no responsibility for damages or losses arising from such inherent risks.